FAQs
How can I contact wowfinds?
You can email us at contact@light4store.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Of course!
Where do you ship from?
We ship from China.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 2 hours of ordering. All requests after this time will be denied.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Our average shipping time is between 8-13 days in the following countries:
Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States.
Shipping to other countries may take up 15-18 days to arrive.
The free shipping may take more time.
What if I don't receive my order?
Fast Shipping:
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Free Shipping:
If you don't receive your order within 35 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Requests for refunding defective/damaged/incorrect items must be initiated within 24 hours of receiving the package by contacting us at contact@light4store.com.
Please note that we can refund you only if the product is defective, incorrect or damaged. If the refund is requested because you can't use the product (there are no steel surfaces where the MagLight is able to give value), we can't issue you a refund as the product is working wel
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.